In its thrust to consistently provide its clients exceptional banking experience, UCPB Savings Bank adopts this Citizen’s Charter centered on defining and setting the highest service standards the Bank has been known for since its inception in 1962.
As it maintains a strong foothold in the industry, the Bank continues to promote its ideals of integrity, accountability and fairness in its delivery of unparalleled service to its clients. Through this Charter, every single frontline officer of the Bank will be guided in his dealings with the public, consistent with his specific duties and the Bank’s promise of bringing streamlined and worry-free banking services to the underserved markets and the communities it serves.
We value your comments, suggestions and needs. Please reach out to us by:
Talking to our Customer Assistance Management Center (CAMC) officers at
(+632) 8811.0278 (PLDT) / (+63) 998.591.9006 (Smart)
Accomplishing the Customer Feedback Form and dropping it in the suggestion box located at the lobby of UCPB SAVINGS BANK at the 7F Robinsons Cybergate Magnolia, Aurora Blvd. cor Doña Hemady St., Quezon City or at any of our branches and lending offices nationwide.
Visiting our website at www.ucpbsavings.com;
Emailing us at [email protected]; or
Writing us at:
UCPB Savings Bank
7F Robinsons Cybergate Magnolia
Aurora Blvd., cor Doña Hemady St.,
Quezon City
Disclosure:
Turnaround Time or Processing Time reckons from the time the client submits a properly filled out application form, together with the complete requirements, until the transaction is completed. Processing time does not include waiting time that may vary, subject to factors that may include, but are not limited to- number of clients on queue including the volume of their transactions, system downtime issues and other uncontrollable circumstances.